Privacy Policy

1. Information We Collect

To provide safe, seamless, and memorable group travel experiences, Gomates collects essential information when you enquire or register for a trip:

• Personal Contact Details: Full Name, Email Address, Phone Number, and City of residence.
• Identity Verification & Permits: Government ID details (Aadhaar, Passport) strictly required for high-altitude inner-line permits (e.g., Spiti, Ladakh, Jalori Pass).
• Emergency Contacts: Name and phone number of your designated emergency contact person.
• Health & Medical Needs: Basic fitness declaration and dietary or medical requirements relevant to mountain trips.

2. How We Use Your Information

We use collected details solely for trip operations and passenger safety:

• Organizing transport, hotel bookings, homestays, and local lead assignments.
• Procuring official government forest & border permits for restricted travel zones.
• Adding you to the official batch WhatsApp group prior to departure for coordination.
• Reaching out in case of weather delays, itinerary updates, or emergency situations.

3. Data Protection & Third-Party Sharing

Your privacy is paramount to us. Gomates NEVER sells, rents, or trades your personal information with any commercial marketing third parties.

Information is shared strictly on a need-to-know basis with official local authorities (forest department, magistrate permit offices) and trip leads solely for securing legal entry permits and ensuring traveler safety.

4. Photography & Media Content

During group trips, our team may capture photos and short videos for group memories and community updates. If you prefer not to appear in public community photos or social channels, simply inform your Trip Captain before departure.

5. Contact Us Regarding Your Data

If you have any questions, concerns, or requests regarding this Privacy Policy or wish to update your stored contact details, feel free to reach out to us: